PH11 Privacy Policy

This policy explains how PH11 collects, uses, stores, and protects personal information when you visit ph11.lol or use the PH11 mobile app. It applies to registered players and to visitors who simply browse without creating an account.

We take your privacy seriously. PH11 collects only the information necessary to run the platform, uses it solely for the purposes set out here, and does not sell your data to third parties for advertising or marketing. If you want to ask anything about our data practices, our support team is available to help. [email protected].

When you create a PH11 account or keep using the platform, you confirm that you have read and understood this Privacy Policy. If you disagree with any part of how PH11 processes personal data, we ask you not to use the platform.

PH11 gathers personal information in two main ways: details you give us directly, and data collected automatically as you use the platform.

Information you provide directly:

• Your full name and date of birth, which we need to register your account and confirm you are of legal age (21+ in the Philippines).
• Mobile number linked to your payment account, used to verify transactions and help with account recovery.
• Email address, which PH11 uses for account updates and support messages.
• A copy of a government-issued ID or passport when you complete identity verification.
• Details you share when you reach out to PH11 customer support.

Information collected automatically:

• Your device type, operating system, and browser version.
• Your IP address and approximate location, which helps us protect your account and meet licensing requirements.
• The pages you view, how long you stay on them, and how you move around the site.
• Game activity, including bets placed, games played, and session duration.
• Transaction history, such as deposits and withdrawals.

PH11 gathers your personal data through these channels:

• Account Registration: When you create a PH11 account, you directly provide your name, mobile number, email address, and date of birth through the sign-up form.
• Deposits and Withdrawals: If you pay using bKash, Nagad, or Rocket, PH11 and your mobile wallet provider share the transaction details needed to verify and complete the payment.
• Identity Verification: If PH11 asks for identification documents, such as before a big withdrawal is processed, you submit them directly on the platform.
• Platform Usage: While you use and play on PH11, the platform automatically collects information about your device, session, and activity through standard web and app analytics.
• Support Interactions: If you reach PH11 support through email or live chat, we keep a record of the conversation so we can address your concern and improve our service.
• Cookies and Tracking: PH11 uses cookies and similar tools to save your preferences and study how the platform is used. Check Section 9 for complete information.

PH11 uses the personal information it gathers for these purposes:

• Account Management: To set up, keep safe, and manage your PH11 account, which includes confirming your identity and handling login requests.
• Payment Processing: To handle deposits and withdrawals through bKash, Nagad, and Rocket, and to keep correct transaction records.
• Game Operation: To provide game outcomes, keep your balance updated, and store your gaming history for account management and resolving disputes.
• Security and Fraud Prevention: To spot and stop unauthorized access, fraud, money laundering, and other prohibited behavior covered by the PH11 Terms and Conditions.
• Legal Compliance: To comply with legal duties, including identity checks and record retention requirements.
• Customer Support: To answer your questions, settle disagreements, and make the PH11 support experience better.
• Platform Improvement: We analyze how players use PH11 so we can spot areas where the platform can be improved and deliver a better experience.
• Responsible Gaming: We also monitor gaming patterns to identify players who may need support, consistent with PH11's responsible gaming commitments and our 21+ player protection standards.

PH11 processes your personal data on the following legal bases:

• Contractual Necessity: Your name, mobile number, and payment details are processed because they are necessary to run your account and fulfill our service agreement with you.
• Legal Obligation: Identity verification and keeping transaction records are required steps to comply with applicable laws and regulations.
• Legitimate Interests: Security monitoring, fraud prevention, and platform analytics are pursued for the legitimate interests of PH11 and its players, as long as these interests do not override your data protection rights.
• Consent: If PH11 relies on your consent to process data — for example, for optional communications — you may withdraw that consent at any time by contacting our customer support team. [email protected].

PH11 never sells your personal data to any third party. We only share data in these limited cases:

• Payment Providers: Transaction data is shared with our selected payment providers solely to process your deposits and withdrawals. These providers follow their own privacy policies and are not permitted to use your data for any other purpose.
• ID Verification Services: If KYC verification is required, your identity documents may be processed by a third-party verification service. These services are bound by strict confidentiality obligations.
• Legal and Regulatory Authorities: PH11 may share your personal data with law enforcement or regulatory bodies when the law requires it, or when we reasonably believe that doing so is needed to stop fraud, money laundering, or other unlawful acts.
• Trusted Service Providers: Only a limited set of vetted technology partners, like hosting and analytics providers, handle your data for PH11 under strict data-processing contracts.

This PH11 privacy policy on ph11.lol outlines how we protect your account privacy and personal data. The following safeguards are in place:

• Encryption Standards: Every piece of personal data kept in PH11 systems is encrypted while stored. When information moves between your device and PH11 servers, it is shielded with TLS encryption.
• Access Restrictions: Only authorised PH11 staff whose roles require it can view personal data. Every access event is recorded and regularly reviewed.
• Payment Information: Payment credentials are never kept as plain text on PH11 systems. All payment processing goes through secure, tokenised connections.
• Breach Response: If a data breach ever exposes your personal information, PH11 will inform you without delay and act quickly to limit the damage and fix the problem.

PH11 keeps your personal information only for as long as your account remains active, plus any additional period required by law or a valid business reason after closure. The specific retention periods are listed below:

• Account Data: We keep your account details for the entire time your account is open and for up to five (5) years after you close it, consistent with standard record-keeping rules.
• Transaction Records: Your deposit and withdrawal records are stored for at least five (5) years to meet our financial record-keeping responsibilities.
• Identity Documents: We keep identity documents for as long as KYC rules require, which is usually five (5) years from the date your identity was verified.
• Support Communications: Support communications are stored for up to two (2) years after the issue they relate to has been resolved.
• Analytics Data: Aggregated and anonymised analytics information may be kept indefinitely because it cannot be traced back to any individual player.

Once information is no longer needed, PH11 securely deletes or anonymises it. If you want to ask for your data to be removed earlier, you can reach out to [email protected], but only if there are no legal retention duties that still require us to keep it.

PH11 uses cookies and similar tracking tools on both the website and the mobile app. Cookies are small text files saved on your device that help the platform work properly and let us see how players interact with the service.

The types of cookies used by PH11 include:

• Essential Cookies: These are needed for the platform to operate. They include session cookies that keep you signed in and security cookies that guard against cross-site request forgery. You cannot turn these off.
• Analytics Cookies: These collect anonymised information about how players move around the platform. This helps PH11 spot popular features and find places that need improvement.
• Preference Cookies: These remember your platform preferences, like your language choice, so you don't have to set them again every time you visit.

You can adjust your cookie choices anytime through your browser settings. Just keep in mind that turning off essential cookies may limit how the PH11 platform works.

As a PH11 player, you have the following rights regarding your personal data. To exercise any of these rights, reach out to [email protected] with your request and the necessary account details.

PH11 does not knowingly collect personal data from anyone below the legal gaming age of 21. The platform is strictly for adults aged 21 and above. If PH11 discovers that personal data has been collected from someone below the legal gaming age, that data will be deleted immediately and the associated account will be closed.

If you are a parent or guardian and you think someone below the legal gaming age has registered on PH11, please contact [email protected] right away with the relevant account details so we can investigate and take the necessary action.

PH11 may update this Privacy Policy from time to time to reflect new data practices, platform changes, or updates to Philippine law that affect how your information is handled. Whenever we revise the policy, we will publish the updated version on this page and change the “Last Updated” date so you can easily see the latest version.

For any significant change that affects how your personal data is used, PH11 will notify registered account holders by email or through an in-platform notification before the updated policy takes effect. If you keep using PH11 after the revision is posted, that continued use will be treated as your acceptance of the new terms.

If you have questions about this Privacy Policy, need to exercise your data privacy rights, or have any concern about how PH11 handles your personal information, feel free to reach out through the contact channels available on ph11.lol:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Most privacy-related requests are processed within five business days.

For general questions about the platform, please visit the Help Center page. FAQ For information about responsible gaming tools and self-exclusion for players aged 21 and above, please visit the Responsible Gaming page. Responsible Gaming page.